Request Home Delivered Meals

Standard Service: 5 meals delivered each week

Online Referral Form

  Requester Information

  Client Address:  

FREQUENTLY ASKED QUESTIONS BY MEALS ON WHEELS CLIENTS


1. How do you use my information after the intake is completed? Why do you need to ask me about my health conditions?

All information is used to determine your eligibility for the program. Our contract requires us to ask about health conditions that may impact diet, mental function or service provision. Information is kept in a confidential client profile, which could be provided to you per your request. Demographic information is used in grant writing, reporting, and other ways.


2. How much does Meals on Wheels cost? What if I am unable to donate?

We do not charge you for the meals we provide. However, we do suggest a donation of $3.00 per meal to offset the cost of the meal. Donations are confidential and can be made to your driver through cash or check. Credit card donations can be made through our website www.hcmow.org  by clicking the "Donate Now" button at the top pf any page.


3. Do I have to be home to get my meal? Can you leave my meal with someone else?

You must be home to receive your meal and our driver cannot leave it with someone else. Our delivery window is between 10:00 AM and 1:30 PM. Drivers are not only delivering meals, they also provide wellness checks and friendly visits. The driver is required to see you at the time of delivery.


4. What happens if you try to deliver to me but I am not home and/or do not answer the door?

Part of the services that we provide through the Meals on Wheels program is checking on your wellbeing, which includes monitoring your health status and  providing  intervention in emergency situations. It is your responsibility to be present when the meal is delivered and to communicate with your assigned site in advance if you will not be home.


The Meals on Wheels driver will notify your designated site if they were not able to deliver to you. After being notified, site personnel will complete the following wellness check procedure:


  • Try calling you first.
  • Call your emergency contact(s) second.
  • Call local hospitals to see if you were admitted.
  • And if unsuccessful, call the local police department and request a wellness check.


This is why it is very important for you to keep your site updated with emergency contact changes, including names and phone numbers.


5. Why do I need to keep my pet away from the Meals on Wheels drivers?

This is for the safety of our drivers, the pets, and you! It is very important that we are consistent in enforcing this policy and that you abide by your responsibilities as a Meals on Wheels client.


6. What does a typical meal consist of?

Our agency has a registered dietitian who creates our menus. Each meal consists of 3 ounces of cooked protein, 2-3 half cup servings of fruits and/or vegetables, 2-3 servings of grains, a calcium and vitamin-enriched beverage mix,  and an occasional baked dessert or cookie. We are required to provide you with all of the meal components to ensure that we are meeting our requirements. Menus are provided by Meals on Wheels drivers and can also be viewed on our website: www.hcmow.org


7. What if I need to cancel my meal delivery because I won’t be home?

You will receive a menu for the upcoming month from your driver. Please take some time and go through the menu. There are some days that we are able to provide two different meals. On those days, please indicate if you would prefer the second choice meal by circling it. If there is a day that does not offer a meal that you are able/want to eat, we ask that you cross off that day. If you do not cross that day off of the menu that you return to your driver, you may call your Meals on Wheels site to cancel any day that you do not want meal delivery. We do ask that you try to cancel as far in advance as possible so we do not attempt to deliver on a day that you are not home.


8. What if I am allergic to or cannot eat the meal being served?

The licensed kitchen that we work with is not an allergy-free/allergy-friendly kitchen. We are required to give you all the components of the meal to meet our nutritional requirements. Please see above regarding canceling a meal delivery.


9. What do you do if there is inclement weather?

If we make the decision to close site operations, we post closings on WMUR. Our staff will reach out to you if you are scheduled to receive meals on that day and complete our wellness check procedure over the phone. We will provide shelf-stable meals to you to ensure that you will have a meal on days that we are unable to make deliveries. We will remind you of this during your wellness check phone call.

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